1. Scope and priority of signed terms
This policy applies only where KHENIQ directly accepts payment for a consultation or professional service.
A signed proposal, Statement of Work, placement agreement or service agreement controls the fees, cancellation, replacement, credit and refund terms for the relevant engagement. This website policy applies only where the signed terms do not address the matter and cannot override mandatory rights under applicable law.
2. Consultations and scheduled sessions
Unless different terms are agreed in writing, a paid consultation may be rescheduled once where KHENIQ receives at least 48 hours’ notice, subject to availability.
For later cancellation or non-attendance, KHENIQ may retain the portion of the fee reasonably reflecting reserved time and documented non-recoverable costs. If KHENIQ cancels and cannot offer a reasonable alternative, the affected prepaid fee will be refunded.
3. Project and advisory work
Before work begins, a cancellation refund may be available after deduction of expressly disclosed, reasonable and documented non-recoverable costs.
After work begins, KHENIQ may retain fees for work performed, time reserved, approved expenses and non-cancellable commitments and will refund any remaining unearned prepaid amount unless a signed agreement lawfully provides otherwise.
A delivered or accepted milestone is not refundable merely because requirements or preferences later change.
4. Recruitment and staffing
Recruitment, staffing, success-fee, replacement, rebate and guarantee terms are governed exclusively by the relevant signed client agreement.
No replacement guarantee or refund applies unless it is expressly stated in that agreement. Candidate withdrawal, rejection or termination of employment does not automatically create a refund outside the signed terms and applicable law.
5. Refund requests
A written request should be sent to contact@kheniq.com with the client name, engagement reference, invoice, reason for the request and relevant supporting information.
KHENIQ will acknowledge the request and communicate its decision. Where a refund is approved, KHENIQ will provide information about the applicable payment method and expected processing period. Processing time attributable to a bank or payment provider is outside KHENIQ’s direct control.
6. Statutory rights
Nothing in this policy limits statutory rights, remedies for deficient services or liability that applicable law does not permit KHENIQ to exclude.